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At First Point we understand the stress and anxiety associated with the reality of being homeless. There is no judgement and everyone is treated with dignity and respect.

First Point can’t eliminate the causes of homelessness, but we can make a real difference to those in need.

First Point is the gateway giving access to over 40 individual homelessness services. One phone call, once, to First Point matches you with the help you need. No more negotiating a maze of organisations on your own and telling your story over and over again. First Point is the way to gain assistance from specialist homelessness services in Canberra.

At First Point we understand the stress and anxiety associated with the reality of being homeless. There is no judgement. Everyone is treated with dignity and respect.

Canberra has a great network of support services. First Point works with these services to place people in available accommodation and put them in touch with other supports. First Point advocates for you the whole way. We won’t give up until your needs are met.

We acknowledge that homelessness is only a brief period for many people so we focus on your future and find solutions that build on your own capacities. First Point works alongside as you sort out your housing crisis.

First Point works on a priority system. When you call we assess your housing and personal needs. We also consider your safety and risk vulnerability. While someone in an emergency needs an immediate response, we also help people at lower risk to avoid reaching crisis point. Some people contact First Point because they can see they are headed for trouble — early intervention can help you to remain where you are currently living.